FREQUENTLY ASKED QUESTIONS

COSMETIC TATTOOING

SKIN NEEDLING

dermaplaning

facial PEELS


CANCELLATION POLICY

Clients are required to give a minimum of 48 hours notice to reschedule or cancel an appointment. If no notice is given within 48 hours then the booking fee paid will be forfeited no matter what reason is provided.  

Clients who do not show up to their appointments with the required notice will not be able to schedule another appointment until another booking/booking fee is made.

booking fees AND PAYMENTS

When booking a service a booking fee will be charged and is required for all services to secure the appointment, which can be booked online.

All booking fees paid are NON REFUNDABLE and NON TRANSFERABLE.
No refunds will be offered for change of mind.​

If you cancel your appointment with sufficient notice, your booking fee will remain on your account as a credit and can be used towards other services however will not be refunded nor transferred to a gift-voucher.

We accept the following payments

  • Cash

  • Bank Transfer at appointment

  • Afterpay

​Please note if you choose to use to finalise your balance for your booking, if the payment is declined by the merchant, you are required to pay your balance in full via Eftpos or Cash on the day. Please ensure to have your Afterpay card installed on your phone prior to your appointment.

APPOINTMENT ETIQUETTE

Unfortunately we cannot accommodate late arrivals more than 15 minutes. If you are visiting for the first time, please allow more than adequate time for traffic and parking.

Our salon policy is that children or additional guests cannot attend appointments with you. 
This is for their own safety and the comfort of our clients. 

TERMS AND CONDITIONS